Technical Support Specialist II
Are you passionate about solving technical problems and providing excellent customer service? A career as a Technical Support Specialist II might be the perfect fit for you. Read the article to find out more about the job offers available for the position in different companies.
Technical Support Specialist II
A Technical Support Specialist II is a professional responsible for assisting customers with technical issues.
They provide solutions to complex problems, ensuring customer satisfaction. This role is crucial in maintaining the functionality of products and services, making it essential for businesses.
Below are about four job openings for the post of a Technical Support Specialist II in reputable companies around the world.
1. Technical Support Specialist II (BW Information Systems) – Hendrick Medical Center
Location – Brownwood, TX 76801
Responsibilities
Technical Support Specialist II is to:
- oversee and maintain computer hardware and software systems
resolving technical issues concerning client’s daily operation or software infrastructure - support computer software integration by diagnosing
- troubleshooting common problems
Job Requirements
- High School Diploma or GED
- No work experience
- Written and oral communication skills
- Ability to use critical thinking skills to analyze and solve problems
- Ability to manage multiple deadlines and tasks
- Ability to work successfully in a team environment
- Occasional night, weekend, and holiday work
- Occasional off-campus and overnight travel for site visits and training
- Customer service or helpdesk experience helpful
- Familiar with Microsoft Office products including Excel, Word, and PowerPoint
- Meets all criteria of Tech I
- Develop and create documentation and support materials
- Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps
- Develop and edit customer and technical support knowledge base documentation
- Monthly Technology Report
- Manage projects as assigned
- Extensive knowledge of hardware deployments, installations and troubleshooting
- Software installation and troubleshooting (OS, IE, Java, etc.)
- Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
- Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.
- Knowledge of mobile tracking software (unlocking devices in Absolute)
2. Technical Support Specialist II (Cooling Systems) – Mitsubishi Electric Power Products Inc
Location – Warrendale, PA 15086
Responsibilities
- Provide technical support at the system/facility level on assigned products for MEPPI, authorized services providers (ASP) and end users.
- Track field incident tasks assigned to the operating divisions through completion.
- Provide technical support to the operating divisions for RCA investigations and QA issues.
- Compile data, conduct analyses, and present findings regarding failure trends, escalated incidents, and design change recommendations.
- Create, maintain, and distribute technical updates and troubleshooting guidelines and documents to MEPPI, ASP’s and end users. Maintain records and track for quality system compliance.
- Collaborate in the development and maintenance of technical support processes and procedures.
- Provide product support for remote monitoring software used with MEPPI products, including vendor issues, product documentation and technical support to customers. Maintain software database and version controls.
- Act as technical liaison with MEPPI expatriates and equipment divisions.
- Produce letters, memos, e-mails, reports, and other technical communications as required for distribution.
- Perform and assist with fieldwork to provide direct technical support and site testing. Perform and assist with technical presentations.
- Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
Job Requirements
- Bachelor’s degree in a technical discipline with 3-5 years of experience providing technical and/or field support of assigned products and systems, or equivalent education and experience.
- Intermediate knowledge of assigned products and remote monitoring.
- Advanced knowledge of field acceptance testing, test equipment, test reports, data analysis, safety requirements, and applicable industry standards such as UL, NEC, and IEC.
- Advanced analytical and problem-solving skills.
- Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.
- Advanced computer skills with emphasis on MS Office Products software and MRP/ERP systems
Benefits of the Job
MEPPI provides its employees with attractive salaries that align with their qualifications and experience. Additionally, the company offers a comprehensive benefits package that includes:
- 401(k) Program
- Medical, Dental, Vision and Life Insurance
- Vacation
- Paid Holidays
- Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women’s ERG, HOPE (community outreach)
- Onsite Fitness Center and Café
- Employee Discounts
- Flexible Spending Accounts
- Volunteer opportunities
- Paid Parental Leave
3. Technical Support Specialist II – Whoop
Location – Boston, MA
Responsibilities:
- Provide technical support to end-users, including troubleshooting hardware and software issues on PC and MAC platforms.
- Handle escalations from Help Desk staff and resolve complex technical issues in a timely manner.
- Collaborate with System Admins/Engineers and Security to address technical challenges and implement solutions.
- Manage Help Desk tickets, establish SLAs, and report on adherence to SLAs and other metrics.
- Oversee audio visual equipment and Zoom rooms, ensuring they are consistently operating effectively and meeting the needs of end-users.
- Ensure adherence to security best practices and policies across the team.
- Identify opportunities to enhance internal processes
- Establish and maintain SOPs for technical support processes
- Assist with procurement and inventory management for IT assets and equipment.
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, or Information Security, or relevant certifications (e.g., CompTIA A+, CompTIA Security+, ITIL) a plus.
- Minimum of 4 years of experience in a technical support role, with demonstrated experience in overseeing Help Desk staff.
- Extensive experience with PC and MAC systems, EDR, Patch Management, Endpoint Incident Response, MDM, and other relevant technologies.
- Experience Okta or similar identity management solutions.
- Strong understanding of IT security principles and best practices.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
- Proven ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Experience in process improvement and SOP development is highly desirable.
- Ability to work on site 5 day per week
- Ability to participate in On Call Rotation
4. Technical Support Specialist II – Systems (US Signal Company LLC)
Location – Grand Rapids, MI 49503
Responsibilities:
- Work independently and act as a point of escalation for level II Cloud related issues.
- Mentor Support Agents to develop skills as opportunities present themselves.
- Troubleshoot various levels of Windows and Linux Server related issues using available server access methods.
- Receive incoming customer calls for trouble/technical support, acting as a subject matter expert for Cloud related issues.
- Probe customers for most valuable information in relation to trouble for accurate trouble tickets.
- Special projects and assignments as deemed necessary by USS management.
Job Requirements
- Expert in customer service.
- Experience with VMWare, and Windows Server/Linux Operating Systems.
- Experience working with backup and disaster recovery platforms.
- Familiarity with best practices in Business Continuity and Disaster Recovery.
- Understanding of virtual environments and overall Cloud infrastructure.
- High level of analytical ability.
- Attention to detail and accuracy and excellent organization skills.
- Excellent oral and written communication skills.
- Ability to work well with all areas of the US Signal organization as well as external customers and vendors.
- Knowledge of Data/IP Networking including IP Subnetting, NAT, DHCP, etc.
- Technical training in VMware, virtualization, and/or cloud computing.
- BS in Computer Science, Information Systems, Network Administration or Systems Administration desirable.
- Experience in Windows Server is required.
- Familiarity with server architecture and design is essential.
- Previous experience with VMware or virtual environments preferred.
- Extensive experience with Data/IP Network Maintenance is preferred.
- Technical experience in a data center, ISP or telecom environment is desired.
- Experience working in a process driven helpdesk environment.
- Active CCNA license (or higher) preferred.
Apply now by submitting your resume, cover letter, and any relevant work samples to HR@ussignal.com.
