Product Manager at First Bank

Product Manager at First Bank: First Bank is now in need of a Product Manager. If you believe you meet the requirements for this position, read on to find out everything you need to know about applying.

About First Bank

In terms of total assets and gross earnings, First Bank of Nigeria Limited (FirstBank) is the biggest financial services provider in Nigeria.

FirstBank has over 750 branches and over 10 million customer accounts, offering a wide range of personal and business financial services.

The Bank is present throughout the world through its representative offices in Johannesburg, Beijing, and Abu Dhabi, as well as its subsidiaries FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone, and FBNBank Senegal.

FirstBank has steadily developed connections with clients by emphasizing the principles of sound corporate governance, robust liquidity, risk management, and leadership since the company’s founding in 1894.

Who is a Product Manager?

A product manager is the driving force and strategic thinker behind the success of a product. They are responsible for managing a product’s whole lifespan, from inception to launch and beyond.

They serve as a point of contact between the technical and business teams to ensure that the product meets user needs and organizational goals.

Generally speaking, product managers are quite knowledgeable about: Market Trends: They stay up to date with industry advancements and their competitors’ moves to ensure that their product remains competitive.

User Needs: They conduct user research to understand customer issues and identify opportunities for product improvement.
Business Objectives: They synchronize product development with the organization’s overall strategy and objectives.
Technical Proficiency: They have a basic understanding of the processes and technologies used in the creation of new products.

Responsibilities

To encourage sales and product development, give presentations on USSD Banking products, features, and benefits to internal customers as well as new and potential clients.
Locate possibilities to enhance the USSD Banking Service Bouquet of products and secure additional mandates from Billers and Service suppliers.
By reading trade journals and building personal networks, one can stay up to date on professional and technical topics (e.g., GSMA, Fintech, NCC, CBN).
When necessary, add new goods, procedures, and features to the product policy document.
Staff members that interact with customers are trained on new goods and procedures, and product deployment and execution are monitored with pertinent stakeholders.
Examine and suggest improvements and fixes for the creation and application of the product.

Research, Analysis and Reporting:

Examine information about rivals, the market, the industry, and the target market.
Prepare unique reports, analyses, and short- and long-term product sales predictions to supply management with information.
Determine areas where product innovation can be improved.
Work on product creation and management with internal stakeholders and/or outside research agencies.

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Product Planning and Management:

To promote product activity, create product documentation such as use cases and market requirement documents.
Create product policies and price strategies.
Determine the packaging options for the goods.
Handle and bargain with suppliers of support.

Product Marketing:

To increase demand and product awareness, oversee and assist product event initiatives.
Provide regional officers and the retail banking and public sector sales team with the required product knowledge (RFPs, RFEs, and proposals) and technical know-how.
Provide and deliver product presentations; provide training materials and sales tools.
Contribute to the creation of marketing collateral.
Give sales teams access to the most recent marketing and research data.

Customer and End-User Support:

Handle user requests, feedback, and support pertaining to the product.
Determine the demands and preferences of your clients by carrying out the necessary research to get market data.
To predict future market demands, keep an eye on client feedback and industry trends.
Utilize customer feedback to direct future development and management as well as product refinement.

Job Requirements

Education:

Minimum Education: a first degree in any field that is applicable. Having more professional certifications is advantageous.

Experience:

Minimum Experience: four to six years of related experience in the financial services or telecom fields.

Key Competency Requirements

Knowledge:

Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving

Skill/Competencies:

Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Collaboration

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Product Manager at First Bank