Microsoft Customer Support Jobs (2024)

Microsoft Customer Support Jobs: The multinational computing behemoth Microsoft provides a broad variety of customer care positions. These roles are critical to sustaining client happiness since they handle anything from diagnosing technological difficulties to offering product recommendations.

About the Company

Netcom, which was established in 2004 to serve Nigeria’s developing markets, rose to prominence as a major supplier of IP networking services and communication infrastructure.

By offering highly available SME WIMAX and VSAT services supported by global standards SLA and customer support, they transformed internet access in Nigeria.

With our capabilities growing along with our customers’ needs, Netcom became the first private company in Nigeria to provide fiber access services.

Our client’s demands for solutions beyond Internet usage drove us to create our cloud, managed, and outsourcing solutions as we grew more strategic over time.

1. Microsoft 365 Systems Engineer

Location: Lagos State, Nigeria

Requirements:

• Equivalent background in troubleshooting and any of the following: O365, Active Directory, or another cloud-based system.
• Knowledge of the O365 suite, its surroundings, its capabilities, its plans, its service descriptions, and its features.
• Familiarity with remote desktop assistance and desktop administration (Windows, Mac).
• Outstanding familiarity with and at handling Microsoft Office Suite applications, including Outlook, Word, Excel, OneNote, PowerPoint, Team, and OneDrive for Business.
• Understanding of the principles and best practices on call center techniques.
• O365 setup: Office Suite installation and activation from beginning to end.
• Configuring and debugging mail flow.
• Familiarity with DNS, POP, IMAP, and SMTP.
• Devoted to providing the best possible customer experience.
• Obtain CompTIA Security+
• The following role-based certifications are available: Messaging Administrator Associate, Teams Administrator Associate, Modern Desktop Administrator Associate, Enterprise Administrator Expert, Azure Fundamentals, and Azure Administrator Associate. Microsoft Certified Systems Engineer (MCSE).
• 2016, Windows Server.

Benefits:

• Health Care Insurance (HMO).
• Paid Time Off.
• Insurance for Group Life.
• Hybrid model of work.
• Reimbursement for professional development.

Link to Apply

2. Microsoft Platform Analyst

Location: Lagos State, Nigeria

About the Job

This position will oversee the management, upkeep, and optimization of the Microsoft technology stack used by our company.

The Microsoft Office Suite, SharePoint, Teams, Azure, and other relevant technologies are included here, although they are not the only ones.

To guarantee that our Microsoft platforms are efficiently used to achieve business goals and boost productivity, you will work closely with the IT/Digital team.

The chosen applicant will join the Digital and Innovation team, which consists of Data Management Specialists and Digital Architects for Petroleum and Enterprise.

Participate in the creation and execution of an all-encompassing digital architectural framework that is tailored to Microsoft platforms and complies with the particular needs of the company.

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Key Accountabilities:

• Examine the workflows and procedures that are in place on Microsoft platforms to identify areas that could be improved and developed.
• Participate actively in the creation and implementation of a solid Microsoft platform utilization strategy, encompassing integration, security, QA, and analytics, among other topics. Make sure that Microsoft products are used as best they can to support well-informed decision-making processes.
• Work together with the IT and Digital Teams to make sure Microsoft platforms are integrated and compatible with both new and old systems and applications.
• Track and evaluate Microsoft platform performance, security, and usage to find areas that may be optimized and improved.
• Determine and evaluate new technologies that have the potential to improve our company’s operations and offer suggestions for their adoption.
• Keep abreast of the most recent Microsoft updates, best practices, and innovations. You should also suggest ways to improve the Microsoft environment.

Requirements:

• The ideal applicant will have a B.Sc. or HND in information technology, computer science, or a similar discipline.
• Five or more years of solid experience as a Microsoft Platform Analyst or related position.
• The ability to comprehend Microsoft products, such as the M365 and Azure application suites, was demonstrated.
• Proficient in all aspects of Microsoft 365 Admin Center management, including security and compliance for Exchange online services, SharePoint, Teams, OneDrive, Azure, and Active Directory.
• Familiarity with administrative PowerShell programming.
• Excellent problem-solving skills and capacity to troubleshoot technological issues autonomously.

The ideal applicant needs to have the following qualities:

• The capacity to function both alone and together.
• Good interpersonal and attention to detail abilities, as well as the capacity to work well in cross-functional teams.
• Capacity to oversee several projects concurrently in a fast-paced setting and prioritize duties.
• Strong analytical and problem-solving skills are required to handle challenging technical and business problems.
• Ability to easily pick up new skills and adjust to changes in the Microsoft ecosystem, such as updates and new features.

Link to Apply